With the release of service pack 1 for Windows Vista, Microsoft received numerous complaints from users, who faced issues after installing the service pack. Now, responding to all the issues related with the installation and running on Windows Vista service pack 1, Microsoft has decided that it will provide free support to all the users troubled with the service pack 1 update. Microsoft support for Vista is offered through online chat as well as by email.
Earlier, Microsoft provided technical support only for those users who bought the standalone copies of the operating systems. Before the troubles with the service pack 1 started to emerge, Microsoft directed other users to their respective computer manufacturers to fix the issues with their operating system.
The recent move by Microsoft is a result of the numerous user complaints, which state that they could not run the software updates on their computers. The free support will be available for all Windows Vista SP1 users irrespective of the source from which they bought the operating system. That is, you can get the Microsoft support for Vista SP1 even if you got the operating system pre-installed on your computer.
Apart from the problems of installing the service pack update, many users complained that they even fail to download the update from the website. Some others complained that the installation of service pack 1 resulted in sudden changes and variations in memory usage.
This is not the first time Microsoft is facing criticism with the release of an update. Earlier, when service pack 1 was released for Windows XP in 2002, users encountered numerous troubles and Microsoft had to release many patches to fix these issues. With the release of service pack 1 for Windows Vista, Microsoft intended to improve the security, speed and reliability of the operating system. However, the update has instead created troubles for the software giant.
The major trouble with the update found is the incompatibility to work with computers that use unsuited drivers including the ones by Intel, Realtek and many other prominent manufacturers. Microsoft hopes to cut down criticism from users by providing free support.
We can also expect patches from Microsoft to fix this issue permanently. However, this might take time, and for the moment, Microsoft is helping the customers with their free support. Therefore, if you are one of the users troubled by the service pack 1 from Microsoft, then contact Microsoft chat support to fix the issue for free.Google+